Return Window
Most eligible items may be requested for return within 7 days of delivery. To be eligible, the item should be unused, in its original condition, and returned with original packaging, manuals, accessories, and proof of purchase.
Items That May Not Be Eligible
Used, installed, altered, or damaged items not caused by shipping; items missing parts, accessories, packaging, or proof of purchase; clearance, final sale, customized, or special-order products where marked; products returned after the return window.
How to Start a Return
Contact us with your order number, product name, reason for return, and photos if the item is damaged or defective. Please wait for return instructions before sending anything back.
Return Shipping
If the return is due to customer preference, incorrect size selection, or change of mind, the customer may be responsible for return shipping costs. If the item arrived damaged, defective, or incorrect, we will review the case and provide the appropriate next step.
Refunds
After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually issued to the original payment method.
Contact
For support, business orders, and product questions, contact us on WhatsApp at +86 159 5399 2133 or WeChat at 15953992133.
Need Help?
Our support team is here to help with any questions about returns,
refunds, or your order.